NOPCO - Administrative Staff

Administrative Staff at NOPCO

Reports to:       Business Manager
Department:    Clinics
Division:           NOPCO

Summary:
Perform all administrative duties of front desk and office as assigned in a professional, courteous, customer-oriented manner. Essential duties and responsibilities include the following (other duties may be assigned):

•      Handle third party billing.
•      Manage hold bucket (bills to be generated) to ensure all items are billed/processed correctly.
•      Schedule initial and follow up patient appointments.
•      Act as primary phone coverage.
•      Handle check-in and check-out patient procedures.
•      Collect co-pays when applicable.
•      Verify patient’s insurance.
•      Obtain authorizations/predeterminations from insurance companies.
•      Confirm patients one day prior to appointment date.
•      Prepare patient charts; print daily schedule for Practitioners.
•      Assist in ordering.
•      Review WIP patients to ensure all items and patients are continuously active.
•      Review no-shows on a daily basis; call, document, and reschedule patient.
•      Filing.
•      Obtain physician schedules.
•      Additional responsibilities as assigned.

Education/Experience:
High School or Associate Degree; related experience and/or training.

Requirements:
•      Minimum of two to three years administrative experience in a healthcare environment
•      Computer competency skills (Excel, Word, Outlook)
•      Excellent organization and communication skills
•      Ability to manage multiple tasks
•      Excellent customer service skills
•      Professional phone manner
•      Ability to work well with others

To help maintain the highest level of customer service to our patients, no phone calls or walk-in inquiries will be accepted from recruiters or contractors in our clinic locations. Please direct all inquiries to our Human Resources Department:

Email: rmeek@bostonbrace.com
Fax: (508) 588-0749

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